Acceptable Usage Policy
Electronic
Mail / E-Mail
Sending unsolicited mail messages (spam)
is explicitly prohibited - this policy includes any volume
of unsolicited mail however large or small. This activity
uses excessive resources, incurs great cost and annoys other
users and recipients
- we are strictly against this
in any form - as a guide to this (but not limited to):
- You must ensure that all people you send
to are fully 'opt-in', have consented to receive emails
from you and are therefore specifically 'expecting' to
receive
emails
from you.
- We typically
do not recommend you 'buy' email lists as the recipients
would rarely be specifically
'expecting'
to receive emails from 'you' and this is likely to
generate spam complaints.
- You should not use anything
(software or companies) that automatically generate email
lists by 'harvesting' email addresses from the Internet
/ web sites.
- We have a limit of 50 recipients per single message -
we certainly 'recommend' that emails are sent as one email
message per recipient. Single messages with a large number
of recipients (i.e. on the Bcc: line) as these are far
less likely to be deliverable and more likely to generate
spam complaints as the recipient may not recognise the
email is from you.
- You
must ensure your email 'from' / 'return to' / 'reply
to' (sender) address(es) are valid and you must be
able to receive email to that address.
The email
server you use for your incoming mail must
accept 'mailer daemon' (delivery status)
messages so we can notify you of any delivery problems.
- You must ensure
your email 'to' (recipient) addresses are valid - accounts
that send a large
number of emails to invalid email addresses waste excessive
resources
and increase the risk of our servers being
blocked / blacklisted.
- Email message headers / envelopes must
not be missing, malformed or forged and message subject
lines must not contain false or misleading information.
- If sending to
a mailing / distribution list (or the same message to
a large number of recipients)
you
must
include
a working 'unsubscribe' link or Internet based method
to process any unsubscribe requests (a telephone / postal
based method is not sufficient). Any removal requests
should be processed within 7 days and (if at all
possible)
before sending out another mailing to avoid / minimise
the risk
of complaints.
- If you do receive
any spam complaints the receipient should be removed
from your mailing list. If you believe the complaint
was an 'error' you may wish to contact them one further
time or by another method (telephone, post etc.) to confirm
if it was a mistake and if they wish to be re-subscribed
to your list.
- Posting the same or similar message to
one or more newsgroups (excessive cross-posting or multiple-posting)
is explicitly prohibited.
- Make sure your
emails are complaint with the CAN-SPAM
Act - one of the specific provisions is
that you should include your valid physical
address in
commercial
/ advertising / mailing list emails you send.
Complaints
of this nature may lead to the immediate suspension
of your service
and possible closure of your account. Accounts suspended
or terminated do not qualify for any refund.
In
addition we reserve the right to charge for our time
and any associated
costs
dealing
with complaints received from emails you send - typically
a minimum of US$10 / UK£5 / EUR€7 for each
complaint we receive.
The 'admin' email
address for your account is the primary means we will
contact you about your account (error reports / spam complaints,
renewal notices etc.) - this must be kept up-to-date and
can be viewed / changed by logging into our Control
Panel. |
Illegal
Use
Our network and systems may be used only
for lawful purposes. Transmission, distribution or storage
of any material in violation of any applicable law or regulation
is prohibited. This includes, without limitation, material
protected by copyright, trademark, trade secret or other intellectual
property right used without proper authorization, and material
that is obscene, defamatory, constitutes an illegal threat
or violates export control laws.
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System
Usage / Network Security
Violation of system or network security
are prohibited and may result in criminal and civil liability.
We will investigate incidents involving such violations and
may involve and will co-operate with law enforcement if
a
criminal violation is suspected. Examples of system or network
security violations include (but are not limited to):
- Unauthorised access to or use of data,
systems or networks, including any attempt to probe, scan
or test the vulnerability of a system and / or network or
to breach security or authentication measures without express
authorisation of the owner of the system or that network.
- Interference with service to any
user, host or network including, but not limited to:
- Mail-bombing
- Packet flooding
- Deliberate attempts to overload a
system
- Broadcast attacks
- Sending or distributing viruses /
infected files
- Forging of any TCP-IP packet header or
any part of the header information in an email or a newsgroup
posting.
- Unauthorised monitoring of data and /
or traffic on any network or system without the express
authorisation of the owner of the system or network.
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Miscellaneous
Indirect or attempted violations of the
policy, and actual and or attempted violations by a 3rd party
on behalf of one of our customers or a customers' end user,
shall be considered violations of the policy by such customer
or end user.
To encourage responsible usage of the Internet
- we will act against you if you abuse our system and the
Internet in general. This action will usually take the form
of a temporary suspension of your access until the matter
can be resolved.
If appropriate we may
terminate your account immediately - without refund. |
Questions
If you have any question about this policy
please contact us.
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